Getting into your portal

There are two ways in, depending on your travel company: a personal link, or a username and passcode.

From your personal link

Your travel company emails you a link to your portal. Open it, and you go straight to your trips.

If your date of birth is on file, the portal first asks you to confirm it (Verify Your Identity). Type it as mm/dd/yyyy and choose Continue. This keeps your details safe if the email reaches someone else.

Keep the email: the same link works each time you need the portal.

If you can't find your link

Open the Guest Portal Access page your travel company gives you, enter your email and date of birth, and choose SUBMIT. If they match what your travel company has on file, they email you a secure link to your portal.

With a username and passcode

Some travel companies let you sign in with a username instead. Enter your Email or Username and your Passcode, then choose Sign in.

• Create Profile is for returning guests who have never booked online. Fill in your details, choose a username and password, and choose Create Profile. If you are a travel agent, tick I am a travel agent and add your agency and IATA number.
• Forgot Username? asks for your email address and emails you the username on file. Choose Request Username.
• Forgot Code? asks for your username and emails you a link to your portal. Choose Email My Link, then open the link: it signs you in and takes you straight to Change Passcode, where you choose a new one.

Changing your passcode

Once you are signed in, Change Passcode at the top of the page lets you choose a new passcode. Type it twice and choose Save Passcode. You use the new passcode with your username the next time you sign in.

If the page asks you to sign in again first, choose Log Out, sign in, and open Change Passcode once more. This protects your account.

Signing out

Log Out, at the top of every page, signs you out. The portal also signs you out by itself after a while without use, to protect your details. Open your link or sign in again to carry on.