Help

Your Guest Portal

Your guest portal is your own page with your travel company. It keeps everything about your trips in one place:

  • the trips you have booked, coming up and past;
  • the documents for each trip, ready to view or save;
  • the forms your travel company needs from you, with their due dates;
  • what you have paid and what is still due, and a way to pay it;
  • your contact details, so you can keep them up to date.

The portal carries your travel company's name and logo. It works on a phone, a tablet or a computer.

The guides

  • Getting into your portal: opening it from your personal link, signing in, and what to do if you are locked out.
  • Your trips: the trip list, a trip's own page, documents, and your contact details.
  • Completing forms: filling in a form, signing it, and sending your passport or flight details.
  • Making a payment: paying a deposit or balance by card.

Need help?

If something here doesn't match what you see, or you're stuck, contact your travel company. Their details are on your trip's page and in the emails they send you. Some companies also add their own tips under Portal Help on the Contact Info tab.